REFUNDS AND RETURNS

1. All service subscription payments are non-refundable.

2. Returns accepted within 30 days of purchase date providing items are unused in original packaging. A restocking charge of 10% will be deducted from your refund amount. For all warranty returns, the Customer shall obtain a Returns Authorisation Number (RAN) from Fleet Tracking Consultancy Ltd’s support team by contacting support@fleettrackingconsultancy.co.uk.

1. All of Fleet Tracking Consultancy Ltd’s hardware comes with a full 12-month warranty against malfunction and defects. In the event an item develops a fault within 12 months of the purchase date, Fleet Tracking Consultancy Ltd’s will repair/replace the item free of charge. To return the item, the Customer shall pay the cost of return.

2. Any hardware we supply must be installed by a qualified or competent person. The Customer can connect any hardware device to the vehicle at their own risk. Fleet Tracking Consultancy Ltd will not be responsible or liable for any problems or malfunctions which occur on the vehicle after installation of the hardware due to incorrect installation or hardware malfunction.

Fleet Tracking Consultancy Ltd will not be responsible for any charges incurred in relation to removing and re-installing a faulty device.